Help Center


How can I redeem my discount code?

I didn´t receive an order confirmation. Was my order successful?


Which shipping companies do you use and what are your shipping costs?

How long is the shipping time?

Do you deliver to DHL Packstations?

What kind of packaging do you use?

How can I check my shipping status?

In which countries do you deliver?

Payment Methods

Which payment methods do you offer?

Returns, Cancellations and Replacements

How can I return my order?

How long is the process time?

Can I return opened products?


Do I get samples when placing an order?


How can I subscribe for the newsletter?

Contact Dates

Will my personal data be treated confidentially?

I forgot my password. What shall I do?


Are the product ingredients tested on animals?